This is the true story of a Site Director and the small Call Center he worked to improve. The names have been changed to protect the innocent (or not so innocent.) Read it and Believe it or not.
Call Center Peak Performance: "ResumeRedesign.com - This site provides excellent resume information, interviewing tips and a resume writing service. They are well versed in the call center industry. Stand out in the crowd by clicking on the link above."
posted by Surviver @ 6:40 AM
Call Center Peak Performance: "Congratulations, You�re a Supervisor is a detailed packet of training activities designed to introduce new Call Center Supervisors to the challenges of their role. Call Center Managers, Sr. Supervisors or Trainers can facilitate these activities. Give your new Supervisors a head start by preparing them for providing feedback, avoiding favoritism, communicating the big picture and more. "
posted by Surviver @ 6:39 AM
Call Center Peak Performance: "Issue #5 - Strategies For Leaders, Making WIIFM work."
posted by Surviver @ 6:38 AM
