Call Center Peak Performance
Call Center Peak Performance: "Issue #5 - Strategies For Leaders, Making WIIFM work."
posted by Surviver @ 6:38 AM
Call Center Grit
This is the true story of a Site Director and the small Call Center he worked to improve. The names have been changed to protect the innocent (or not so innocent.) Read it and Believe it or not.
Friday, May 13, 2005
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