Interesting Script Article
Is It Time for Call-Center Workers To Ditch the Script?
http://www.crm-daily.com/story.xhtml?story_id=41592
Check out this interesting article.
posted by Surviver @ 7:53 AM
Call Center Grit
This is the true story of a Site Director and the small Call Center he worked to improve. The names have been changed to protect the innocent (or not so innocent.) Read it and Believe it or not.
Wednesday, February 15, 2006
http://www.crm-daily.com/story.xhtml?story_id=41592
Check out this interesting article.
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