Skills

Despite the beauty a perfectly formed headlock, it's clear to see the problem with this situation. The supervisor gone pro-wrestler is none other than "The Protector". He was first introduced in the blog titled, "Interrogations Continued". "The Protector" or TP for short, was the superstar of the site in the eyes of the previous owners. He was young, talented, very likable, and was highly relational.

TP was also an incredible athlete. He was hand selected by Michael Jordan to go to his home in Chicago to help MJ’s son refine his ball game. In the immortal words of Napoleon Dynamite, TP had skills.

His opportunity was that he lacked discipline, and struggled excerpting his authority over people his own age. He approached issues in a playful, indirect manner that resulted in reps wondering if he was being serious, or just playing. TP liked to play...

I was going to lunch one day, and had just walked out the front door and realized I had forgotten something. My feet had not even hit the pavement before I turned around to go back inside. When I looked over the receptionist area, I observed wrestle mania going down in the break room. There was TP, flailing all over the room, wrestling with a female rep. I once again witnessed his signature headlock. When TP's hold was secure, he laughingly looked up and his eyes locked on mine. TP'sfun was over...

Besides the professionalism issues, and the dangers of injury and litigation, the rep he was wresting with was married, and her husband worked at my site. For the avid followers of CallCenterGrit, the couple was not Bonnie and Clyde. Even TP would know better than that.

It became clear that TP's weakness with lack of discipline would diminish the effectiveness of his strengths. It was tough to imagine that TP was apart of the long-term solution.

I also noticed TP and HR had a tumultuous relationship. With HR's background, and TP's lack of discernment, I was curious with their history.

This story to, would come out in time…