Friday, April 01, 2005

When Preparation Meets Opportunity

That’s all he does for the time being... I've heard luck described as when preparation meets opportunity. I'm not sure about luck, but that same equation could have been applied to Clyde. He to, was preparing and waiting for an opportunity.

The day goes on....

A few hours later, a little after 5:00, our first shift was leaving for the day. Of these individuals, one was the new-hire (Lucky) and the other was Clyde.

One of our clients was on our main call floor, with his back to 3 massive bay windows that face the main parking lot. With the confusion of a shift change, and resulting activity, Clyde put his plan in motion. Clyde backs his car up, and turns left through the parking lot, very slow, and very casual. As his vehicle starts to pass "Lucky's" car, Clyde brings his car to a stop blocking "Lucky's" ability to back up, or escape. Clyde and Lucky both get out of their vehicles and head towards each other.

Our client was still on the main call floor talking to me. His back was still to the window, as the drama continued to unfold 15 feet behind his back...

As the two men approached each other, Clyde reached out and placed his arm over Lucky's shoulders grabbing him by the back of the neck. He pulls Lucky in close...and begins to talk.

The showdown has now captured the attention of my call-floor. The floor is staring through me, past the client, and out those big, clear windows.

We couldn't hear the words, but we knew what was being said... If I had to guess, he was probably ensuring that the new-hire understood that his girl (Bonnie) was spoken for and if such a violation were to ever occur again, what the resulting consequences would be. The exact words will remain between Lucky and Clyde.

The client’s back is still to the window...He is still talking, still unaware of both what happened and what could have happened.

The drama ends...

For now…