Human Resources for Call Centers

Depending on the size of your Call Center, you may have more or less Human Resources support. A great resource for anyone dealing with employee issues is www.HR.com. They offer free newsletters, a variety of membership levels and a terrific search function. Search for "call centers" and you will find a bunch of articles related to our field.

If you are dealing with a lot of employee issues, make sure your Performance Management Process is up to snuff. If you don't have a Performance Management System or the one that you are operating under isn't effecting change, check out www.accountabilityprocess.com. Performance Management will make employee issues much easier to deal with.

Check out this great article on Performance management as well -- http://article.righttolead.com/Accountability.html.