Felonies and Follow Up's

True Grit....

The following stories you are about to hear are all true, with locations and identities changed to protect the innocent.... There were a few (innocent), but only a few...

I thought I was prepared for anything, I thought my training and experience, knowledge and understanding have set the stage for a quick win over a call-center in crisis... I... I was wrong...

I invite you to walk with me, at least for a little while, in a world that defies logic where:

the weak were surpressed by the strong, the strong battled for power, and where human resources was running a call-girl service accepting sex for favoritism and immunity...where we ran crack-head patrols (metaphorically speaking) constantly surveying our fiending friends who were always twitching to split at the slightest thought of getting rock...adding to an already struggling SL situation.

where the mention of feminine hygiene products scared a male sup enough into handing over the keys to his car to one of our more notorious female crack-heads... As you've already guessed, this was not the best leadership decision ever made... I'll walk you through the theft, the search, and low-speed OJ Simpson style pursuit ....

I witnessed first hand how a bake sale came close to resulting in civil-war on the call-floor, and tore relationships in half...

Join me as I walk you through our struggles, and successes (yes, there were a few of those as well), as we attempt to wrap our arms around a call center in crisis... Join me as I chronicle the day in the life of felonies and follow ups...