The Interviews continue...

The Interviews continue…


Let’s call the new guy Randy. To provide you with a little color, Randy was a great asset to call center, USA. He was well grounded, just graduated from college, had a great disposition. On his poorest performing day, he was one of our best. He was a good guy, and I enjoyed working with him.

I brought in Randy, and almost immediately, I could tell he was holding back. He was side stepping my questions, being obviously evasive, and it was clear he didn’t want to talk. I told Randy rather directly that if he didn’t want to talk to not say anything else, but that being evasive and deceitful was not acceptable. I have no issue if feels he has nothing to say, but I have a big issue with simple questioning turning into an integrity issue.

He agreed, and our meeting ended. I must admit that I was disappointed with his lack of cooperation.

Another common thread that I found in the interviews was that that of favoritism. It seemed that when we had various contests, HR would set the stage to either ensure her friend would win or increase their odds. If we were giving out 1 ticket per sale, it appears that HR might be giving out 2+ tickets to those reps that were considered her friends.


I became very frustrated by this. We spent a lot of time and effort into creating a positive, sales oriented environment. If reps felt that contests were not fair or that the playing field wasn’t level, it would not only negate the contest’s effectiveness, but create a counter productive, negative environment where incentives would have little to no impact on a reps productivity.

As ususal, while dealing with issues in the past, new issues were arising that needed my attention.