The Great Escape

But it was clear that he also enjoyed having a good time. Within the first few hours of day one, he rolled out a “Will Sing for X-Sells” competition for a group of people who he didn’t even know. As we learned very quickly, T was the textbook definition of an exhibitionist if there ever was one. He was a call-center supervisor by day, and a hard-core karaoke fiend by night.

No one took him up on his offer to sing for x-sells… No one!

T’s first real taste of call center, USA came on his first Friday of employment. I had a client calibration that I needed to attend when I saw one of my crack-heads break rank, grab his bag, and make a run for the door. It was around 2:30 on a payroll Friday, which is when my fiends start twitching. I jumped in front of him and asked him where he was going.

While twitching (I’m being serious here), he said that he already had hit his 40hours for the week and was out of here. I told him to log in, he was not approved to leave early, and that SL was abysmal. He notified me that I could not force him to stay since he hit his forty hours. I was under the gun to log into to the conference call, and this guy was making me late. It was clear that there was not going to be a quick resolution to this issue. As I’m weighing my options, I heard my fiending friend begin to demand a policy manual to see where this “rule” was located. About this time, T-Money came walking over. I explained the situation, asked if he could handle it, and he simply replied, “No Problem”.

It was really nice to have some extra help in dealing with some of these issues. I felt a slight burden begin to lift off my shoulders. I got on my call, T-Money handled the issue, and the attempt at the great escape came to a close until 5:00.

It was nice to have that position filled...