The Phone Call...

The call….

As I pondered my new challenge, I thought of bobbing heads, and little green cars and finally drifted off to sleep. As the city slept, enemies of Call Center, USA had set into motion a plan to exact revenge against a member of my team. The plan was conceived, and executed by one or more unknown parties with the purpose of striking a blow against this person for the unknown grievance.

The next morning I had barely finished my coffee when my phone rang. It was HR. She was clearly upset and crying into the phone. My first thought was the litigator. I asked her what was wrong, and through the tears she explained what had happed. The attack had been planned against her. Someone overnight, had slashed her tires, and carved descriptives into the black paint on her relatively new car. The tires, well they were flat. The descriptives, well they were descriptive.

HR was falling to pieces on the phone clearly devastated as she described what had happened. All was thinking was the possibility that it was the litigator who I was speaking to less than 12 hours before. As she sobbed into the phone, I asked her if she knew who had done it.

She said yes, and called the litigator by name. I asked why she thought it was him. She explained that that very morning, prior to her finding her car, he called her cell phone to just say what’s up. She said he never calls for any reason, and that it was so out of the norm, in her mind, it confirmed his guilt.

I asked her if she had told the police. She said that she called them first thing that morning, gave them a statement, and they had already been over to talk to him.

I told her that I had something to tell her, but that it couldn’t wait until Monday. I explained that it was serious enough that if she didn’t want to discuss it by phone, I would drive up to work to discuss it with her. (She was at work, because it was her rotation to work Saturday’s for coverage.)

She immediatly stpped crying as if a swith was thrown, and said very seriously to tell her now.