Wednesday, July 18, 2007

Call Center Agent's Request

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I've been in the call center industry for years, so needless to say I have formed many relationships with agents around the world. I get...
Tuesday, April 10, 2007

Call Center Games updated witrh New Bonus

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This is a quick post about some really cool changes I made to the Call Center Games package. It has been updated with a cool new design and...
Saturday, March 10, 2007

Call Center Performance Management Tool

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Improve Performance and Morale at the same time! These tools will help you improve performance in all areas . Are you trying to improve sal...
Wednesday, July 26, 2006

Offshore Outsourcing is it Dangerous?

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Having spent time in US domestic centers and offshore, I come in contact with more and more folks that want to debate the call center outsou...

I've Been Away But Now I am Back With Call Center Stories!

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Hello my fellow call center friends! My apologies! I have completely neglected my blog over the past couple of months. I was actually o...
Wednesday, May 17, 2006

This is not call center related but is related to personal management

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Debt Consolidation Learn all the information you'll need to effectively complete debt consolidation loans, debt consolidation programs, ...
Wednesday, April 05, 2006

Call Center Model That ALmost Makes the Grade

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Call Center Last post I was ranting about call center outsourcing and that some businesses that sell these services are just full of hot air...
Monday, April 03, 2006

Beware of The Call Center Outsourcer You Choose

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Call Center Outsourcing - One of the most critical decisions you can make I have been in the call center industry for over 18 years now and...